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We’ve pulled together handy info on, billing, Plans, and install – plus lots more.

  • 021-111-167-849
  • 37-C, 10th street of Khayaban-e-Mujahid
    Phase 5 DHA (Khadda Market).

At the beginning of each month, you’ll receive your monthly Optix Fiber bill in your registered email inbox. Or else you can download bill from MyOptix App available on playstore.

Your billing period will start the day your service is activated and you’ll receive your bill on 1st of every month.

No. We will email you an electronic copy of your bill at the beginning of each month in your registered email inbox.

We charge for service one month in advance. If you change your package or purchase additional add-ons after the bill is issued, the amount on your bill won’t change but the next one will be pro-rata.

If any changes are made before your next month’s bill is issued, the next bill will reflect the changes on your account.

If you have any questions, please get in touch with our Customer Service team on 021-111-1-OPTIX (67849) or send email to [email protected]

After terminating your service, you will receive your final bill on your usual date in the following month. The charges will depend on the type of package and the date of termination.

If you are on a 12-month minimum package and wish to leave before the commitment period has expired, cancellation charges will apply (for each month remaining on your package, plus any outstanding charges).

In line with our Terms of Service, we require 30 days’ notice of any cancellation, including for our monthly rolling packages. Please read our Terms of Service for full details.

If you have any questions, please get in touch with our Customer Service team at 021-111-1-OPTIX (67849) or send email to [email protected]

If you change your package after your monthly bill has been issued, the bill and subsequent payment will not reflect the package change.

However, our system will calculate the price difference between the two packages for the entire period you were overcharged, and credit your account accordingly. You will see this credit as a negative charge on your next invoice, under “Other Charges”.

If you have any questions, please get in touch with our Customer Service team at [email protected] or call us on 021-11-11-67849.

There are a few reasons that you could incur charges during this period. These may include:

  • Activation charges
  • Additional Xtream TV Charges
  • Additional Home Phone Line Charges
  • Additional VOD Charges
  • Additional Xtream Smart App Charges
  • Static IP Charges
  • Cabling Services Charges
  • Wi-Fi Router Charges
  • Installation or Extension fee
  • Chargeable phone calls during this period

If you have any questions, please get in touch with our Customer Service team at [email protected] or call us on 021-11-11-67849.

You can pay your bills through following options.

  1. Jazz Cash for more details
  2. KuickPay to see if your bank name is in the list
  3. Myoptix App
  4. Easy paisa
  • Log in to your Internet banking / Mobile Banking or visit ATM
  • Select Bill Payment.
  • Select Kuickpay.
  • Enter Customer Code with Optix Prefix 678493048 (Where 67849 is prefix).
  • Confirm Details & Proceed to pay.

It brings immense pleasure to announce that we have launched our new Optix App MyOptix for your convenience. You may sign-up your App account against the same information (Email ID and mobile number) as your Optix account associated with.

The salient features are as follows:  You can register your complaint and check your complaint status by this App. You can send your feedback through this App. You can download your Invoice/Bill and pay your bill via Keenu, Jazzcash Wallet and Debit/Credit Card.

Android: https://play.google.com/store/apps/details?id=com.optix.app

IOS: https://apple.co/2NjXfIt

No, the prices for residential services shown on our website during the order process are exclusive of all government taxes.

If you have any questions, please get in touch with our Customer Service team at [email protected] or call us on 021-11-11-67849.

You can change your direct debit details by logging into My Account or through My Optix app available for Android and IOS smart Phone users

Your payments are taken at the same time each calendar month, so be sure to give as much notice as possible for any changes.

If you have any questions, please get in touch with our Customer Service team at [email protected] or call us on 021-11-11-67849.