If you need help with something, you might find our online Help pages have just what you’re looking for.
We’ve pulled together handy info on, billing, Plans, and install – plus lots more.
If you’ve moved into a home with an Optix ATB Box already installed, and you’ve got a router, you can activate your service by visiting our website or contacting our sales team. Once you’ve selected your home address, you can choose the speed and package that’s right for you.
Please remember to select ‘I have an Optix ONT router’ when placing your order, so we can activate your service as soon as possible. In most cases, we can get you up and running on the same day.
You can find information on how to set up your Optix ONT router here.
If you have any questions, please get in touch with our Customer Service team at [email protected] or call us on 021-11-11-67849.
Yes, you can. If we are unable to provide services to your new premises, then our standard cancellation terms of either 30 days’ notice (after your minimum period).
You may also wish to register interest for our services at your new address. The more demand we see for our service in your new area or society, the faster we can move to install there – and you’ll also receive regular updates on our progress. You can register interest for your new address on our website.
If you are moving within the same building, area, society, moving your Optix service is chargeable and can be done quickly. Depending on whether an installation appointment is needed, service at your new premise can be activated either right away or after the installation of our equipment is done. Simply contact our Customer Service team for assistance on 021-11-11-67849 or via email at [email protected]