NEED HELP?

If you need help with something, you might find our online Help pages have just what you’re looking for.

We’ve pulled together handy info on, billing, Plans, and install – plus lots more.

  • 021-111-167-849
  • 37-C, 10th street of Khayaban-e-Mujahid
    Phase 5 DHA (Khadda Market).

Our Home phone service is provided as a Voice over IP (broadband) product. If you have chosen one of our Broadband, Xtream TV & Phone packages, the phone port on your Optix Router will be active. Once your phone is connected, you can make calls to nationwide landlines, Pakistan mobile numbers, emergency numbers and international numbers.

You can use most conventional landline phone handsets with our phone service. Simply connect your landline handset to the phone port on the back of your ONT router. Please note that our phone service depends on your connection to, and the availability of, our network. This means it won’t work if there’s a power failure, or a failure in the network. This would also affect calls to emergency services, so you should have another way of making emergency calls.

If you have any questions, please get in touch with our Customer Service team at [email protected] or call us on 021-11-11-67849.

With our phone service, you will be able to use caller display, call waiting and call barring options.

Caller display allows you to see who is calling before you pick up the phone. There’s no extra charge – however you will need a caller display-compatible phone. Typically, it will have a small screen to display the incoming phone number to appear on-screen.

It may be possible to set up your phone to display names if someone you know is ringing you, to make it easier to identify callers. You’ll need to refer to your phone manual, or check with the manufacturer to do this.