NEED HELP?

If you need help with something, you might find our online Help pages have just what you’re looking for.

We’ve pulled together handy info on, billing, Plans, and install – plus lots more.

  • +92-344-9467-849
  • https://hyperoptic.com/help/
  • 37-C, 10th street of Khayaban-e-Mujahid
    Phase 5 DHA (Khadda Market).

For the fastest possible speeds, we always recommend a wired connection using an Ethernet cable between the Optix Router/ router and your device.

Using a wireless Wifi connection, you should be able to achieve between 10 Mbps to 50 Mbps on a 2.4Ghz band, and between 80 Mbps and 220 Mbps on a 5Ghz band, depending on the speed of the package you subscribe to.

Please see Wired connection vs. Wifi for an explanation of wireless technology and the factors that affect Wifi speed.

If you have any questions, please get in touch with our Customer Service team at [email protected] or call us on 021-11-11-67849.

For the fastest possible speeds, we always recommend a wired connection using an Ethernet cable between the Optix Router and your device. This is because there is no interference on a wired connection.

Wireless signals are affected by distance and by interference from other devices in the vicinity, such as cordless phones, baby monitors and wireless AV equipment – even in neighboring apartments. This is because each Wifi device connects to a wireless channel and when other devices use the same channel, it can influence the quality of your connections.

The first step is making sure you are not too far away from your router. Rebooting your router by powering off and on is another simple step which can often help. If you are experiencing Wifi interference, you can change the individual wireless channel within that band, in order to find one with fewer conflicting devices. Please search “Changing the Wireless Channel” in our Support page for more information.

The performance of the device that is connected can also influence the speeds you achieve, so it is always advisable to run a comparison test with additional devices.

Older computers and devices may be unable to process Optix’s Superfast speeds, so if you are seeing slower speeds than expected, try a newer device and re-test.

If you’re still unhappy with the speeds, please get in touch with our Customer Service team at [email protected] or call us on 021-11-11-67849 so we can test your connection for you.

If your property covers a large area, you may also consider purchasing a Wifi Range Extender, as this will increase the coverage area of your wireless signal.