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  • 021-111-167-849
  • 37-C, 10th street of Khayaban-e-Mujahid
    Phase 5 DHA (Khadda Market).

You can test your broadband speed by going to http://speedtest.optix.pk/

Please be aware that we have noticed that certain antivirus and firewall software can impact the speeds you experience, as can the amount of free memory available on your computer.

Before you begin, please disconnect all the devices from LAN ports and Wifi, and leave only one device which you will use during speed test. PC is the recommended device to use (laptop), but if it isn’t available, mobile/tablet will be fine. Please close all other applications (email etc.). Reboot your device. Turn your Optix ONT router off and on again. During the speed test, you should also try and monitor your CPU/memory/HDD usage – if the usage is high, this may indicate that your router is not capable of processing the maximum speeds available.

Connect PC Ethernet port and LAN port on Optix ONT router with LAN cable. Open Internet browser on your PC (recommended: IE, Mozilla Firefox, Opera) and do not open any other application on your PC during the speed test.

Find your Optix wireless network and connect to it. Please keep your device close to your Optix ONT router when doing the speed test (maximum 2-meter distance) for the best signal level. Open an internet browser on your PC (recommended: IE, Mozilla Firefox, Opera), and do not open any other application on your PC during the speed test.

Once the internet browser is active, you can use the address bar to type:

http://speedtest.optix.pk/

The speed test page will open. Run the speed test and write down the results.

If you have any questions, please get in touch with our Customer Service team at [email protected] or call us on 021-11-11-67849.

There is no limit to the number of devices you can connect. Our ONT router is suitable for ordinary use, and can support four wired connections and numerous wireless connections. You can further extend the number of wired connections by purchasing additional equipment.

If you have any questions, please get in touch with our Customer Service team at [email protected] or call us on 021-11-11-67849.

For the fastest possible speeds, we always recommend a wired connection using an Ethernet cable between the Optix ONT router and your device.

Using a wireless Wifi connection, you should be able to achieve between 10 Mb and 54 Mb on a 2.4Ghz band, and between 80 Mb and 220 Mb on a 5Ghz band.

Please see Wired connection vs. Wifi for an explanation of wireless technology and the factors that affect Wifi speed.

If you have any questions, please get in touch with our Customer Service team at [email protected] or call us on 021-11-11-67849.

For the fastest possible speeds, we always recommend a wired connection using an Ethernet cable between the Optix ONT and your device. This is because there is no interference on a wired connection.

Wireless signals, on the other hand, are affected by distance and by interference from other devices in the vicinity – such as cordless phones, baby monitors and wireless AV equipment (even in neighboring apartments). This is because each Wifi device connects to a wireless channel and, when other devices use the same channel, it can influence the quality of your connections. The first step is making sure you are not too far away from your router. Rebooting your router by switching it off and on again is another simple step which can often help.

If you are experiencing Wifi interference, you can change the individual wireless channel within that band, in order to find one with fewer conflicting devices.

If you have any questions, please get in touch with our Customer Service team at [email protected] call us on 021-11-11-67849.

Wireless signals are affected by distance from router (and any walls or doors in between) and by interference from other devices in the vicinity – such as other Wifi routers, microwave ovens, fluorescent lamps, Bluetooth devices, wireless cameras, wireless game controllers, cordless phones, baby monitors, wireless AV equipment and even fish tanks.

This is because each Wifi device connects to a wireless channel and, when other devices use the same channel, it can influence the quality of your connections. If you are experiencing Wifi interference, you can change the individual wireless channel within that band, in order to find one with fewer conflicting devices.  If your property covers a large area, you may also consider purchasing a Wifi Range Extender, as this will increase the coverage area of your wireless signal.

Older computers and some devices may be unable to process Optix’s superfast speeds, so if you are seeing slower speeds than expected, try a newer device and re-test. Rebooting your router by switching it on and off again may also help.

If you have any questions, please get in touch with our Customer Service team at [email protected] or call us on 021-11-11-67849 so we can test your connection for you.

No. We don’t restrict the flow of our online traffic. However, your usage is subject to our Acceptable Usage Policy.

If you have any questions, please get in touch with our Customer Service team at [email protected] or call us on 021-11-11-67849.

Firstly, please check you are testing your speeds correctly and bear in mind that actual speeds are often slower when using a wireless connection.

With a fibre connection, many of the speed problems that would affect fibre-and-copper connections won’t apply to you. If you do experience speed issues, there are a few steps you can take:

  1. Reboot your PC/Mac
  2. Connect to your Optix ONT using an Ethernet cable rather than wirelessly
  3. Try moving your computer/device to a different area if you’re using a wireless connection
  4. If possible, verify the speed issues are not related to your computer by testing a different computer with the connection

In case a problem still exists, please contact a member of the Customer Service team on 021-11-11-67849 or email us at [email protected] We’re available 24/7.

We encourage you to secure your connection, which means you will need to enter a code or password when connecting to your wireless for the first time. Make sure you only give this password to people who you want using your connection, and that your password is strong (with both lower and upper case letters, numbers, special characters etc.).

You can also add a static MAC entry of all of your devices within the Optix ONT configuration menu, so that nobody else will be able to connect to it.

If you have any questions, please get in touch with our Customer Service team at [email protected] or call us on 021-11-11-67849.

IPv4 address shortage and static IP addresses

At present not all websites are enabled to use IPv6, so to ensure that services are not disrupted and that you can still access all websites, we will continue to support IPv4 addresses to allow you to access all of your favorite websites that are not yet IPv6 enabled.

Due to the shortage of IPv4 addresses, we use Carrier Grade Nat (CGN) which allows for more efficient use of our IPv4 address range. This means that each time you access an IPv4 website, our network seamlessly allocates you a dynamic, rather than static, IP address from our pool of public addresses, with no disruption to service. This has no impact on the security of your connection – it’s simply about how we manage the allocation of our available IP addresses.

There are, however, some applications that may be affected by this. These include applications such as online gaming, VPNs, P2P applications and hosting at homes. If you do notice any issues with any of these applications, or would like to purchase a static IPv4 for PKR 300 a month, please contact our Customer Service team who will be happy to assist.

Due to the shortage in IPv4 addresses, and until global rollout of IPv6 is completed, we are unable to offer more than one IPv4 address per customer. If you do have a specific need for multiple static IP addresses, please contact Customer service.

If you type “what is my IP address?” into a search engine (e.g. Google), it will return your IP address and, if it’s IPv6, it will say so. There will be no affect to your services once you have been upgraded to IPv6.